Home › At the Fountain › Negative Suggestions

Negative Suggestions

Don't fail to be courteous at all times.

Don't serve any but clean tumblers.

Don't use too much syrup, it makes a sickening drink. Don't handle the rims of tumblers with your fingers. Don't put your hand inside of tumblers when removing them from the Don't use the same spoon to stir two different drinks. Don't forget what your regular customers like; they appreciate the attention. Don't forget to have a clean coat and apron each day. Your trade is pleased by such niceties. Don't break an egg in your shaker.

Don't serve a poor drink. Provide each one the best of its kind. Don't forget that a satisfied customer is your best advertisement. Don't let a customer go away feeling displeased; he will never come back. Don't argue with a cranky customer satisfy him. Don't let the first impression you make be anything but a good one. Don't hesitate to change a drink which is not appreciated.

Don't keep a customer waiting for a check.

Don't overflow the glass when drawing soda.

Don't have an excuse for being out of anything.

Don't serve the last drop in the syrup jar.

Don't try to wait on more than one customer at a time and do it thoroughly. Don't refuse any one a drink of water-a water customer today, a soda customer tomorrow. Don't put shaved ice in ice cream soda.

Don't shake soda water in a shaker.

Don't leave your white coat unbuttoned unless you have a white vest. Don't leave counter while customers are drinking.

Don't converse with friends while customers are waiting. Don't lean on the counter.

Don't fail to mix a pleasant word with the soda for customers you know. Don't leave soiled glasses on the counter. Don't let empty bottles or litter of any kind accumulate about your fountain; a neat and clean sink is attractive. Don't run your glasses over, it presents a negligent appearance and gives a bad impression. Don't put your fingers on the rim or in the glass except when cleaning it, and do not allow your soda glasses to be used for medicines-keep special glasses for that.